F.A.Q

1.What is the difference between the carbon weave UD ,3K,12K,18K ?

2.Can I choose hub and spoke  as our demand ?

Yes,you can. there are 4 diferent default hub for your reference in products ' option. If you have hub brand and model in your mind ,you can write message to us by email at (bike@powerelease.com) before placing order.

3.What is the shipping model for our products ?

By the default,we use EMS to ship wheelset ,wheels ,or rims. the freight may increase as the weight of package. To be compare with commercial express , it is very cheap.

As per the faster shipment , you please send message to us at bike@powerelease.com.We will recommend proper shipping way to you.

4.How  to make a warranty claim ?

You need to show us the order No. and  rim's or wheels ' pictures ,we will have record for your orders in our website , then as warranty policy , we will replace new rim or wheels to you.

5.How to make a payment by credit card or debit card ?

You can choose the payment model in chart before you pay. or you can choose paypal before you make sure paypal has enough amount or transfer money to paypal .

6.If the warranty is going on for our products transferred from me to my friends or not .

Yes , we will  take notice for this change .

7.Can I use our design of logo or  my name on products ?

Yes ,welcome customer's logo and design. we will charge a little decal setup cost by one time .